Our partner is providing exceptional operational services in the areas of Customer care & Marketing. They are concentrated specifically to the online entertainment industry through dedicated and highly specialized online solutions.

‍

The main responsibilities would include:

• Being the first point of contact for clients with account-related questions;
• Being initiating proactive contact with newly registered and active players via chat (mainly), phone, or email;
• Working closely with other internal and external departments to help solve customer queries and issues;
• Providing a high level of support, whilst engaging with new casino and sportsbook customers by understanding their needs and presenting them the benefits of playing with us.

‍

The company provides:

• Additional health insurance;
• Additional social package;
• Bonus based on personal performance;
• Transport expenses covered;
• Hybrid model;
• 25+ annual paid leave;
• Sports card;
• Food vouchers;
• Vouchers for personal events.

‍

The successful candidate has:

• High level of English (C1) - both written and verbal.
• Clear communication skills and ability to use positive language
• Effective listening skills, patience and attentiveness
• A strong team player with self-confidence and excellent interpersonal skills
• Highly accountable person with a passion for achieving goals and delivering quality service.

‍

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.