Chat Support Specialist with Romanian
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Our partner is a leading outsourcing company.
Main Responsibilities:
- Handling incoming contacts over live chat and email;
- Provide a fast, complete and friendly answer;
- Sending out follow-up emails for the customer when needed;
- Escalating customers tickets to the correct internal teams, when needed;
- Being able to follow guidelines on escalation and have critical thinking;
- Daily check on the relevant updates regarding our product and procedures.
The client offers:
- Excellent salary above the average;
- Great social package;
- Nice and friendly atmosphere and opportunity to work with motivated professionals;
- Modern office;
- Multisport card;
- Real chances to develop professionally in an international company;
- Team Building activities.
This would be the right role for you if you have:
- Excellent verbal and written Romanian (C1);
- Very good level of English (B2 Level);
- Previous experience in customer support positions will be an advantage;
- Excellent communication skills, analytical skills, and detail orientation.
Apply and you will get the full broad information about your possibilities with HRS Bulgaria!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted
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