Technical Support Representative with German and English (fully remote)

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Main Responsibilities:‍

• Provide advanced Hardware, Software, and Network problem diagnosis resolution to customers and end-users;
• Perform High-level technical guidance and assistance in problem-solving, analyze system logs and perform remote troubleshooting;
• Maintain thorough documentation of troubleshooting steps, issue resolutions, and customer interactions to facilitate knowledge sharing and improve support efficiency;
• Consistently achieve client KPIs and actively participate in the improvement of the existing client Knowledge Database;

The Client Offers:‍

• Competative salary;
• Great bonus system;
• Nice and friendly multicultural atmosphere;
• Opportunity to work fully remotely from every place in Bulgaria after the on-site training session;
• Standard working time (Monday - Friday);
• Great social benefit package;
• Free courses in this field, continues training and upskilling program;
• Real chances to develop professionally in the company according to one's preferences.

This would be the right role for you if you:‍

• Have excellent verbal and written German (C1/C2 Level);
• Very good English level (B2 Level);
• Previous experience in Software and Hardware troubleshooting support is a must;
• Experience with Networking, VoIP, Linux will be considered an advantage;
• Analytical and systematic problem solving skills required.

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Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

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All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.