For one of our clients, an innovative and leading company specializing in client services, we are looking for:

Team Leader with French

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Main Responsibilities:

• Lead a team of Analysts and Subject Matter Experts;
• Address escalation calls and provide coaching to the team;
• Facilitate training sessions and refreshers as needed;
• Act as the senior SME, guiding and supporting the overall team;
• Oversee the operational deliverables, ensuring adherence to TAT and accuracy;
• Manage queues and inquiries based on agreed metrics;
• Identify and lead process improvement and transformation opportunities;
• Drive initiatives like Failure Mode and Effects Analysis (FMEA) and Root Cause Analysis (RCA);
• Produce and manage daily and monthly SLA/KPI reports on performance and business metrics;
• Serve as the client's primary escalation point for performance or service-level issues within the team.

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Our Partner Offers:

• Competitive salary;
• Great bonus system;
• Nice and friendly multicultural atmosphere;
• Standard working time (Monday - Friday);
• Additional health insurance;
• Life insurance;
• Real chances to develop professionally in the company according to one's preferences.

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Job Requirements:

• Excellent command of both French and English (C1);
• Prior experience in one of the following activities: Order Management, Master Data Management, Accounts Receivable, Billing, Accounting / Accounts Payable, and Logistic Experience;
• Good listening and comprehension abilities;
• Ability to effectively communicate, probe, and understand customer issues and provide first-call resolution;
• Good interpersonal and issue-resolution skills;
• Strong collaboration and coordination skills.

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Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

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All applications will be treated strictly confidential.

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Only short-listed candidates will be contacted.

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