Our partner is a proven leader in providing financial tools to end users. For their customer support department, we are looking for:

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Shift Leader of Customer Support Agents

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What are the main tasks?

• Leading and training a team of 10 agents;
• Resolving escalated customer cases and monitoring agent inquiries;
• Ensuring quality execution of assigned tasks – providing and receiving feedback;
• Preparing analyses and reports related to team performance and customer satisfaction;
• Optimizing processes and cross-functional collaboration with other departments.

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What does the company offer?

• Excellent remuneration;

• Bonuses based on KPIs;
• Initial training course and qualification programs;
• Sports card;
• Fixed working hours;
• Modern office near public transport;
• Energetic and well-bonded international team;
• Food and beverages in the office;
• Additional health insurance;
• Opportunities for career advancement in several directions.

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What do you need to have?

• Excellent command of English (C1);
• Strong communication and soft skills;
• Proven leadership and analytical skills;
• 2 years of team/ shift lead experience.

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If you are interested in the position, don't hesitate to send us your CV!

Only shortlisted candidates will be contacted.

All data provided by you is protected under GDPR and will be used solely for the purposes of this recruitment.