For our client - an American company specialised in intelligent automation software that helps various businesses, we are looking for an experienced

Application Support Engineer

‍

Responsibilities:

• Provide 2nd level of technical support to customers for enterprise applications
• Research, diagnose, troubleshoot, and identify solutions for application-related issues
• Communicate complex technical issues to various stakeholders, including product management, software engineering, sales, and QA
• Escalate technical issues to senior support engineers when necessary, providing detailed problem descriptions and analysis
• Participate in regular support team meetings
• Contribute to knowledge sharing by creating and maintaining technical documentation and knowledge base articles

‍

Our client offers:

• Fully remote work model
• 25 days paid leave
• Additional medical and pension insurance
• Sports card
• Food vouchers
• Annual salary review

‍

Requirements:

• 2+ years of enterprise-level technical support experience.
• Strong troubleshooting skills in an enterprise environment.
• Experience with network and Windows diagnostic tools (Wireshark, Fiddler, Process Monitor, Event Viewer)

Hands-on experience with one or more of the following:

• Windows Server
• VMware
• Microsoft IIS
• SQL

‍

Apply today – your dream job is just a click away!

Only short-listed candidates will be contacted.

All applications will be treated strictly confidential.